I’m studying for my Marketing class and need an explanation.
Provide a thoughtful 250+ total word response to the following questions (you will need to answer all parts of this question) by clicking REPLY below. Please separate your answers to clearly differentiate your answers to each question below. It makes it easier to see your specific response to each part.
DQ1 – Now Serving…
It seems like people are always talking about being on the receiving end of good and bad customer service; now let’s talk about the delivery end.
- Have you ever worked in a job that required you to provide customer service?
- If yes, describe the skills you needed and tasks performed for this job and then talk about the most “ridiculous” customer request you received… and talk about how you dealt with it!
- If no, what skills and abilities would you highlight to a potential employer that was interviewing you for a position that included customer service in the job description?
- For everyone (yes or no): Do you think that anyone can be trained to provide “good” customer service? Why or why not?
