Utilize the textbook as well as additional readings, and additional scholarly sources as needed.  

Each response must be supported with strong comparative assessments as well as application premises such as examples and organizational comparisons.

Each response should be done so from a strategic and financial management standpoint.

Each scenario question should be answered individually

1.      Scenario Question 1          At the annual strategic planning retreat, you have been tasked to identify processes and objectives related to building the organization’s non-financial performance measures, such as customer satisfaction, customer retention, time to market, market presence, etc. As a company seeks to increase its future earnings through a stronger value proposition, they are counting on you to create appropriate timelines and objectives, as well as addressing conflicting objectives and other challenges. What do you report out as your plan for moving forward during the retreat?

2.      Scenario Question 2Your consulting organization has been engaged by Penelope’s Pie and Pastry Company that has emerged from a local hangout to a multinational Corporation that has operations across the globe. Since a company grew so fast, they really do not have a clue as to how to identify causal explanations of performance, performance outcomes related to resources or any other aspects related to managing performance. To this point, you are to come up with a company performance management program that includes items such as using history to estimate future performance, market-based aspects, functional challenges, resources that drive demand supply as well as revenue cost, among others. The company is giving your consulting firm much latitude in developing this company performance management program.  Please provide an overview of your plan.

Warren, K. (2008). Strategic Management Dynamics. Wiley: West Sussex, England

Harvard Business Review Press, Eds. (2011). Guide to Finance Basics of Managers. Boston: Harvard Business Review Press. 

Assignment 1: Discussion—Communicating Negative Information

As you learned in the previous module, delivering bad news requires communicating honestly and directly, but also effectively. Communicating negative information or giving feedback to an employee is especially important for both the employee’s as well as the organization’s morale.

Review the following scenario:

Nancy Douglas is an assistant accountant for the hardware division of Crothwall and Associates—an IT company founded in 1997 and currently worth five billion dollars. The company conducts performance appraisals twice a year. Nancy has worked for the company for a year and a half and has received a B grade on her performance for both the appraisal cycles. After her second appraisal, Nancy had made a ten-thousand-dollar accounting mistake. Nancy takes an hour to commute to work and is a single parent. She has two children, ages three and six, and is on medication for insomnia. Assume that you are an assistant HR manager at Crothwall and Associates. You need to inform Nancy that she has received a C grade on her performance after the third appraisal and this is her only opportunity to improve the quality of her work.

Based on your analysis of the scenario, the module readings, the Argosy University online library resources, and the Internet, develop a scenario, including dialogue, for the conversation between you and Nancy in this situation. The scenario should be a properly worded communication and use communication etiquette effectively.

Be sure to give reasons for your assertions and support them with scholarly research.

By Saturday, June 24, 2017, post your response to the appropriate Discussion Area. Through Wednesday, June 28, 2017, review and comment on at least two peers’ responses.

Write your initial response in 300–500 words. Your response should be thorough and address all components of the discussion question in detail, include citations of all sources, where needed, according to the APA Style, and demonstrate accurate spelling, grammar, and punctuation Do the following when responding to your peers:

• Read your peers’ answers.
• Provide substantive comments by
  • contributing new, relevant information from course readings, Web sites, or other sources;
  • building on the remarks or questions of others; or
  • sharing practical examples of key concepts from your professional or personal experiences
• Respond to feedback on your posting and provide feedback to other students on their ideas.
• Make sure your writing
  • is clear, concise, and organized;
  • demonstrates ethical scholarship in accurate representation and attribution of sources; and
  • displays accurate spelling, grammar, and punctuation.

Grading Criteria